General
Entering Quantities
All our products are based on bundle prices. When you enter the quantity, please enter the quantity per the number of bundles i.e. if you are wanting to order 500 locking struts, enter the quantity as 5 (5 bundles of 100), not 500.
What is the difference between a mailer box and a shipping box?
A mailer box is a self-locking cardboard box designed for ecommerce orders, branded presentation and smaller items. A shipping box is usually a stronger taped carton used for heavier, bulkier or multi-item freight. Mailer boxes focus on unboxing and light protection; shipping boxes focus on transit strength.
For retail and ecommerce orders, mailer boxes work well when the product fits neatly inside. For warehouse dispatch, wholesale cartons or heavier goods, shipping boxes are usually the safer choice.
Can I get custom boxes with no minimum order?
Yes. Pakko can make custom boxes with no minimum order, so you can order one box, a short test run or a larger production batch. Unit pricing improves as quantities increase, but you do not need to commit to a large minimum order to start custom packaging.
No minimum order custom boxes are useful for samples, product launches, seasonal packaging and small business orders where you want to test size, print and fit before scaling up.
Quoting
Quote Lead Time
One of our Team members will aim to respond to you within 24 - 48hrs during business hours. If the quote is urgent, please call our office on (07) 3265 7188.
How long does custom packaging take to make?
Custom packaging usually takes 10-12 working days to make after artwork approval. This production time covers prepress checks, printing, cutting, creasing, gluing and quality control. Delivery time is additional and depends on your location, carrier availability and the size or weight of the boxes.
If you have a deadline, confirm timing before ordering. Simple repeat jobs may move faster, while complex custom packaging, new formes or large runs can need extra setup time.
Artwork and Approvals
What is a keyline?
A keyline is a computer file which represents the outline shape of the required packaging. Click below to see our “keyline guide”.
I'm ready to send my design to you, what are your design requirements?
Press ready art requirements are set to ensure a timely and correct output of product which meets your expectations in many aspects such as size and colour. We predominantly use a PDF work-flow and as such would prefer all art to be submitted as a PDF and meeting the following criteria to be of a press-ready state.
- All art should be CMYK colour space plus pantone spot colours if used
- Art resolution must be at 300 DPI including any placed images in document
- Art must be correct size and trim box and trim marks should reflect this
- Art should be supplied as a PDF. We can also accept InDesign and Illustrator Packages and files (please note the following about links and fonts being supplied)
- All assets (fonts, links and database) used should be either embedded in the art or supplied with the art
- Art should have at least 3-5mm bleed on all cuts including die lines
- Die lines should be set to overprint and be made with a pantone spot named appropriately
- Art requiring glue tabs must have no ink and/or coatings in the tab or glue section
- Multi-page documents should be supplied as single pages and not as spreads for impositioning reasons
- Variable data should be supplied as one worksheet, with headers that match art
Trade Printing
I am a trade printer, how do I provide printed stock to you?
The following document will detail what our specifications are and what we are able to work with when a client is supplying their own printed stock.
Custom Artworks
Custom Orders and Materials
All our stockline items come in the one type of material specified on the item. If you would like to get a specific material or printing done, please email sales@pakko.com.au or use the online enquiry form with your request, and we will get back to you with a quotation.
Cutting Formes and Printing Plates
What is a forme?
Cutting formes or die cut formes are metal formes used to score and shape paper or cardboard. To create a cutting forme we will use a laser to create the stencil (engrave) and then put in rules.
They can also be known as creasing formes however, they are essentially the same. The strips of the cutting forme are then bent into complicated shapes. Creasing rules, perforating rules and hole punches are also used to produce the cutting formes. This means that in one process a plain sheet can be cut and creased in several places using the cutting forme.
Payment and Shipping
Delivery Time
Do you offer express shipping or only Australia Post Regular?
When your order is placed, we will deliver to you via the best option on the day as we use a variety of carriers to dispatch our orders. Our shipping prices are for standard delivery time only.
Tracking
Can I get a tracking number for the delivery of my order?
Once the order is dispatched, you will receive an email showing who the delivery was sent with, the tracking number, and a link to track the progress of your order.
Shipping Cost
Why can’t I see a shipping option when I view the cart?
To get your shipping cost, please click on 'Proceed to checkout' where you can enter your delivery details and the shipping cost will be populated for you.
What is the cheapest way to ship a box in Australia?
The cheapest way to ship a box in Australia is usually to use the smallest strong box that safely fits the product, keep weight low and compare courier or Australia Post rates. Right-sized packaging reduces cubic weight, void fill and the chance of damage in transit.
For ecommerce orders, custom mailer boxes can reduce wasted space and help control freight costs. Heavier or fragile products may still need stronger shipping cartons and protective inserts.
Tax Invoice
Can I get a tax invoice for my order?
When you place the order, you will receive an email confirmation with a copy of the tax invoice attached for your records.