Shipping Policy

Name: Pakko Packaging
Address: 70 Yarraman Place, Virginia, QLD, 4014, AU
Telephone: +61732657188
Price range: $$

Last updated: 20 July 2026

At Pakko, we pride ourselves on delivering your packaging quickly, safely, and reliably.

Online stockline inventory orders are generally processed within 2 business days of payment confirmation, unless otherwise stated that the items are on backorder.
Custom-made packaging orders require additional production lead times, which will be advised at the time of order.

Shipping costs for standard online stockline products are calculated at checkout based on weight, dimensions, and delivery location.
For custom-made orders, freight costs cannot be confirmed until manufacturing has been completed, as final size, weight, and packaging method (e.g. cartons for manual unload vs. palletised for forklift unload) must first be determined.
Shipping fees are non-refundable, even if you return your order (unless required under the Australian Consumer Law).

We deliver Australia-wide, including to rural and regional areas, using multiple trusted third-party courier partners.
Estimated delivery times will be provided where available, however, please note these are estimates only.
Once your order has left our facility, Pakko cannot control delays caused by courier services, customs, or other factors outside our control.

Tracking details will be provided where available.
It is the customer’s responsibility to provide an accurate delivery address and to ensure someone is available to accept delivery.

If a delivery address is incorrect or the courier is unable to deliver, the order may be returned to Pakko.
Any redelivery charges or return freight costs will be passed onto the customer and must be paid prior to redelivery.
Additional fees may apply for storage, handling, or multiple delivery attempts.

Risk in the goods (including responsibility for loss or damage in transit) passes to you when the goods leave our premises for delivery, or when we notify you the goods are ready for collection — see clause 9.3 of our Terms and Conditions. We recommend arranging transit insurance.
Title (ownership) passes only once full payment has been received by Pakko.

Pakko supplies and delivers only to addresses within Australia. We do not ship, and do not accept orders for delivery, outside Australia.
Our website may be viewed from outside Australia, but this does not mean we supply to overseas addresses.
If an order is accidentally placed with a non-Australian delivery address, we will contact you to arrange an Australian delivery address or cancel the order and refund any payment made.